Refund Policy

Refund Policy for Pure Artist Music Merchandise

 

We aim to provide high-quality merchandise that represents our artists. Please review our refund policy below:

 

1. Damaged or Defective Items

 If your item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery with proof (e.g., photos). We will coordinate a replacement or refund at no additional cost to you.

 

2. Non-Refundable Items

 

Customized or limited-edition merchandise.

Items returned due to incorrect sizing or buyer’s remorse.

3. Shipping Delays

 We are not responsible for delays caused by shipping carriers. Please allow for the estimated delivery time provided at checkout.

 

4. Return Shipping Costs

 Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items).

 

5. Refund Timeline

 Refunds will be processed within 7-10 business days after the issue is confirmed.

 

For questions, contact us at sales@pure-artist-music.com